NTE mailbox: where rewards go and how to claim them

What lands in the mailbox

• Redeem code rewards
• Maintenance and bug-fix compensation (Version 1.4 sent 600 Annulith to accounts created before Sep 30)
• Version gifts and some login rewards

Event milestone rewards are usually claimed on the event page itself, not in the mailbox.

Reward missing?

1. Finish the prologue — the mailbox isn’t available before that.
2. Check the server. Rewards go to the server where you earned them.
3. Check eligibility. Compensation is often only for characters created before a maintenance started.
4. Check the event page — the reward may be waiting there instead.
5. Still missing? Contact official support with your server, platform and the reward name.

Seeing “rewards are being settled”? See what that message means.