NTE Stuck on Verifying Resources, Crashing or Lagging? Fixes That Work
- In the launcher, run Repair files → One-click repair. Still failing? Reinstall from the official launcher.
- On NVIDIA driver 595.79? Update it — the official FAQ names this version for crashes.
- Close MSI Afterburner, RivaTuner and Astrill VPN, then restart the game.
- Download stuck at 0%? Turn off VPN / proxy, reset your hosts file and run the launcher as administrator.
Find your symptom
| Symptom | Likely cause | First fix |
|---|---|---|
| Stuck on "Verifying Resources" | Corrupted or partial download | Repair files → One-click repair |
| Download stuck at 0% | VPN, proxy or hosts file | Turn them off, run launcher as admin |
| Frequent crashes on PC | NVIDIA 595.79, overlays, Astrill VPN | Update driver, close Afterburner / RTSS |
| Black screen / not responding | Launcher or install state | Restart PC, then reinstall via launcher |
| Mobile crash after download | Update interrupted in background | Reinstall from the store, keep app open |
| Low FPS or stutter | Settings too high for the device | Lower quality, upscaling on Performance |
| Very slow loading | Game installed on a hard drive | Move the install to an SSD |
Stuck on "Verifying Resources"
The launcher has found files that don't match the current version, usually after an interrupted download or a full disk.
- In the launcher, open Repair files and run One-click repair. It only re-downloads what's broken, so it's much faster than a reinstall.
- If repair loops, free up space on the install drive and your system drive — updates unpack temporarily on the system drive.
- Still stuck? Uninstall and reinstall through the official launcher.
Download stuck at 0%
The download can't reach the update server.
- Turn off any VPN or proxy.
- If you have edited your hosts file, reset it.
- Restart the PC and run the launcher as administrator.
Crashing on PC
The official FAQ names three causes:
- NVIDIA driver 595.79. Update to any newer driver.
- MSI Afterburner and RivaTuner Statistics Server. Close them fully, or uninstall them, before launching.
- Astrill VPN. Quit the app — disconnecting isn't enough.
If the game still crashes, restart the PC and run One-click repair once more.
Black screen or "not responding"
Restart the PC. If it happens again, reinstall through the official launcher. Avoid running screen recorders or overlays while you test.
Crashing on mobile right after download
Reinstall from the App Store or Google Play and keep the game open in the foreground until the in-game download and update are finished. Switching apps mid-download is the usual cause.
Low FPS and stutter
- Lower the overall graphics quality one step.
- Turn on upscaling and set it to Performance.
- On laptops, plug in and switch Windows to a high-performance power mode.
- Change one setting at a time so you know which one helped.
Don't use "fix" downloads
Repacked launchers, DLL fixes, unofficial APKs and private servers are a common way to lose an account or install malware. Every fix on this page uses the official launcher or app store.
FAQ
Will repairing files delete my progress?
No. Progress is saved to your PWG account, not to the game files. Repairing or reinstalling only touches local files.
Do I need an SSD?
It isn't required, but the official FAQ strongly recommends one. On a hard drive, loading screens and fast travel are noticeably slower.
The game crashed during an event. Did I lose my rewards?
Usually not. Log back in and check the event page and your mailbox. Rewards that were claimed before the crash stay on your account.
Primary source: official NTE notice. Fan-made summary; check the live game for account-specific details.